> For the complete documentation index, see [llms.txt](https://decky.gitbook.io/decky-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://decky.gitbook.io/decky-docs/troubleshooting/my-file-isnt-working.md).

# My file isn't working

Troubleshoot a file that will not upload or is not being used as expected.

Troubleshoot a file that will not upload or is not being used as expected.

### What to check

1. Confirm the file finished uploading.
2. Make sure the correct file was attached to the request.
3. Confirm the file opens normally outside Decky.
4. Check that the file contains the information Decky needs.
5. If using a Template or Theme, confirm you added the file in its workflow.

### What to try

1. Re-upload the file.
2. Try a simpler or cleaner version of the file.
3. Remove unnecessary files when many sources are attached.
4. Tell Decky how to use the file.

For example:

* "Use this spreadsheet for the customer metrics."
* "Use this presentation as the source for the Template."
* "Use this deck as the reference for our existing brand."

Attaching a file does not always identify the most important information. Clear instructions can help.

### When to contact support

Contact Decky support if a file that should work repeatedly fails to upload, process, or be used correctly.

### Related articles

* [Add files and data to a presentation](/decky-docs/plans-billing/add-files-and-data-to-a-presentation.md)
* [Build from your existing brand](/decky-docs/brand-and-themes/build-from-your-existing-brand.md)
* [Create a template](/decky-docs/templates/create-a-template.md)
* [My generation failed](/decky-docs/troubleshooting/my-generation-failed.md)


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