> For the complete documentation index, see [llms.txt](https://decky.gitbook.io/decky-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://decky.gitbook.io/decky-docs/troubleshooting/get-help.md). # Get help Find help when the documentation does not resolve your issue. Find help when the documentation does not resolve your issue. ### Ask for help Use the Help Center's Ask experience to ask a question in natural language. It can help with: * Creating presentations * Themes, Templates, and files and data * Account, security, and common troubleshooting questions ### Contact Decky support If the Help Center does not resolve the issue, email . When contacting support, include: 1. What you were trying to do. 2. What happened instead. 3. The presentation, Theme, or Template involved when relevant. 4. Any error message shown. 5. A screenshot when useful. For security or compliance questions, use the [Security documentation & reviews](/decky-docs/account-and-security/security-documentation-and-reviews.md) article and Decky's Security page. ### Related articles * [My generation failed](/decky-docs/troubleshooting/my-generation-failed.md) * [My file isn't working](/decky-docs/troubleshooting/my-file-isnt-working.md) * [Security documentation & reviews](/decky-docs/account-and-security/security-documentation-and-reviews.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://decky.gitbook.io/decky-docs/troubleshooting/get-help.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.